Matrix for Media

Monarch FAQ - How to Clear Your Browser's Cache and Cookies

Many browser related problems can be fixed by clearing your cache and/or cookies, but it's important to know how each impacts your browser before you delete them.  Your web browser's cache is a place where information is stored which helps web sites load faster. Cookies are small pieces of information stored on your computer which save web site customization.

Clearing your cookies can fix sign-in problems (not being able to sign-in, not being able to stay signed-in) and error messages about setting user cookies. Keep in mind; clearing your cookies will delete all web site information stored in your browser (passwords, sign-in information, site-specific preferences, etc).

Clearing your cache can fix pages that hang, freeze, don't finish loading, or contain old content, and online applications (like games) that don't respond.

Internet Explorer

  1. Select Tools > Internet Options.
  2. Under Browsing history, click Delete.
  3. Select the following check-boxes:
    • Temporary Internet files and web site files
    • Cookies and web site data
  4. Click Delete.
  5. Click OK.
  6. Close and restart your browser.
    • Using a Microsoft Surface tablet? If so, please refer to Microsoft's support pages.


  1. Select the Tools icon > Settings.
  2. Click Settings.
  3. Click Show advance settings.
  4. Under Privacy, click Clear browsing data.
  5. Select the following check-boxes:
    • Empty the cache
    • Delete cookies and other site and plug-in data
  6. Click Clear browsing data.
  7. Close and restart your browser.


  1. Select the Tools icon > History
  2. Click Clear Recent History
  3. In the Time range to clear drop-down menu, select Everything
  4. Next to Details, click the down arrow
  5. Select the following check-boxes:
    • Cookies
    • Cache
    • Active Logins
  6. Click Clear Now
  7. Close and restart your browser.


  1. Select the Safari/Edit icon > Reset Safari
  2. Select the following check-boxes:
    • Clear history
    • Remove all web site data
  3. Click Reset
  4. Close and restart your browser

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