Many browser related problems can be fixed by clearing your cache and/or cookies, but it's important to know how each impacts your browser before you delete them. Your web browser's cache is a place where information is stored which helps websites load faster. Cookies are small pieces of information stored on your computer which save website customization.
Clearing your cookies can fix sign-in problems (not being able to sign in, not being able to stay signed in) and error messages about setting user cookies. Keep in mind; clearing your cookies may delete all website information stored in your browser (passwords, sign-in information, site-specific preferences, etc).
Clearing your cache can fix pages that hang, freeze, don't finish loading, or contain old content, and online applications (like games) that don't respond.
Edge (Internet Explorer is no longer supported)
- Select the 3 dots in the upper right-hand corner
- Select History
- Select the 3 dots > Clear browsing data as highlighted below
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- Select ONLY the following check-boxes and All time in the Time Range
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- Click Clear Now
- Close and restart your browser
- Using a Microsoft Surface tablet? If so, please refer to Microsoft's support pages.
Chrome
- Select the 3 stacked dots in the upper right-hand corner > History > History as shown below
- Click Clear browsing data on the left navigation panel
- Click Advanced
- Select ONLY the following check-boxes and All time in the Time Range
- Click Clear data.
- Close and restart your browser.
Firefox
- Select the 3 stacked lines in the upper right-hand corner > History
- Click Clear Recent History
- In the Time range to clear the drop-down menu, select Everything
- Select ONLY the following check-boxes and All time in the Time Range
- Click OK
- Close and restart your browser.
Safari
- Select the Safari/Edit icon > Reset Safari
- Select the following check-boxes:
- Clear history
- Remove all website data
- Click Reset
- Close and restart your browser
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