Matrix for Media

Email or Password Not Found

When you receive the message that "Email or Password is not found" when attempting to log into Matrix, please ensure that following rules are checked;

- Try using your "Corporate" email address (if applicable).
- Try requesting a new password via the "I forgot my password" link.

If this does not help you, please contact Matrix Support directly 877-687-9066 option 1;

Standard business hours are as follows: (excluding holidays)

- 8:30 a.m. to 6:00 p.m. Eastern Standard Time, Monday through Thursday 
- 8:30 a.m. to 5:30 p.m. Eastern Standard Time, Friday 

On-call customer support agents are available Monday through Thursday (6:00 p.m. - 8:00 p.m. ET) and Friday (5:30 p.m. - 8:00 p.m. ET). 

- option 5

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