From time to time a deal will be sent to AOS by a salesperson but an error may persist on the deal. In most cases the salesperson is not able to adjust these errors and will require an administrator to step in and correct something.
We provide a Pending Deals link in the Admin menu where you can go to view and deals that were submitted but not fully sent to AOS.
The Deal ID, Deal Name, Failure Reason, and Failure System are present.
Clicking on the View Details link of the Failure reason will launch a modal dialog allowing you to see more details on why the deal failed to be sent to AOS, allowing you to correct the issue, and then retry on behalf of the salesperson. This could range from general communication errors where the endpoints were down at the time of send to a value no longer existing in AOS to an improper mapping.
If Successfully re-sent, the Deal will be removed from the list and will not re-appear again.
Note that during this failure process the Salesperson that sent the deal received an email noting that the deal was submitted but not yet sent and an Admin will be reviewing. The admin also receives this same email. Due to the nature of error reporting from AOS we are only able to display one error at a time so it is possible the Admin will correct the error on screen, resubmit, and receive a new error. During this correction period the Admin will continue to receive notification emails about an issue but the salesperson that submitted the deal will not until it has been successfully sent to AOS.
