Matrix for Media

Unexpected Error has Occurred

When a red box appears on the top right hand side of your browser stating "An Unexpected Error has Occurred", try the performing the following steps.  

  1. Log out of Matrix via the log out icon located on the far right hand side of the Matrix menu bar, next to the magnifying glass icon; 

  2. Close down all browsers.

If the above steps do not resolve this, please contact Matrix Support via the SUPPORT menu option as shown above.

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