When you are running a report and do not get the expected results. There are numerous reasons for this and your support agent can help you navigate your new report if you share the report with them. Before you share your report doublecheck these 2 things:
- Ensure your filters have been set to ALL for all filters to see if the missing data reappears.
- Ensure the time frame (sometimes you may accidentally have selected the wrong time frame) is correct.
Below are the steps to share the Report URL with Support:
- Save your report as a favorite by clicking the Star icon on the report that you currently open. The Favorite report dialog will display. On the Favorite Report dialog, please enter the report name and click Save button.
- After you click Save button, the report will be reloaded. After reloading, the report will show the new name and the Star icon will be filled with yellow color. Once the the Star icon shows yellow color, please copy the URL (Web Address) on the top of the page and paste it into the chat or email to support and we will be able to assist you in troubleshooting the report.
